Hostex sends BetterSTR the check-in and check-out dates of each reservation, but not the times. BetterSTR adds the time from the property: the default check-in and check-out times set on that listing in Hostex, which come across every time your properties sync. If a guest’s guidebook shows the wrong times (for example 3pm instead of 4pm, or 11am instead of 10am), either the listing’s times in Hostex are wrong or BetterSTR hasn’t picked up your change yet.
Where the guidebook gets the times
For a Hostex reservation, BetterSTR uses the first of these that is set:
- A per-property override in BetterSTR (the Check-in / Check-out Times on the property’s settings page, see below).
- The listing’s default check-in / check-out time in Hostex.
- Your Property Defaults in BetterSTR (the check-in / check-out times for all properties).
Times are shown exactly as they are set, in the property’s local time. They are not converted to the guest’s own timezone.
Check-out at 12pm (or check-in at midnight)?
12:00 and 00:00 are what Hostex usually sends when a listing has no real time set, so BetterSTR treats those two values as “not set” and uses your Property Defaults instead, if you have set any. If your check-out really is 12pm, set it as a per-property override in BetterSTR (below) so the guidebook always shows it.
Set your check-in & check-out times in Hostex
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Log in to Hostex and open Settings → Reservation Status Changing Rules (hostex.io/app/settings/custom-options).
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Make sure Automatic is selected.
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Set Default check-in time and Default check-out time to your property’s actual times (e.g.
16:00for a 4pm check-in and10:00for a 10am check-out). -
Click Apply changes to all completed reservations if you also want existing reservations updated, then save.
Times are set per channel
Hostex uses these defaults when a connected channel (Airbnb, Booking.com, etc.) doesn’t send its own check-in/out time. If a specific listing has its own times configured on the channel, update them there too so everything stays consistent.
Get the new times into BetterSTR
BetterSTR re-syncs your Hostex properties automatically once a day, so a change in Hostex reaches your guidebooks by the next day on its own. To see it straight away:
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In BetterSTR, go to Integrations and open your Hostex.io page.
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Click Sync Properties (1) to refresh every listing, or click the house icon (2) next to one property to refresh just that one.
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Re-open the guidebook. The corrected check-in and check-out times will now appear.
The guidebook picks up the new times as soon as the property syncs. Your bookings also keep a copy of their check-in and check-out time, used for scheduling things like automated messages. To refresh those for upcoming stays, click Sync Reservations in the Hostex menu on the left as well. It re-imports reservations with check-in dates from today up to two years ahead. (Sync History (2 years) also brings in past stays from the last two years, for marketing to past guests.)
Override the times for one property in BetterSTR
If one property needs different times from what Hostex sends, or you’d rather manage the times in BetterSTR, set them on that property:
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Open the property’s Property Settings page (the gear icon on the property).
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Under Check-in / Check-out Times (1), choose the Check-in Time and Check-out Time, then save. Leave them on Use default to go back to the times from Hostex.
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Check Property Timezone (2) while you’re there. BetterSTR takes the timezone from your Hostex listing, and it decides when automated messages are sent. If the listing has no timezone in Hostex, pick the right one here.
For a Hostex property, a time you set here wins over the time from Hostex, and it isn’t overwritten by the daily sync.
Set a fallback for all properties
Under Property Defaults, the Check-in/Check-out Times apply to every property that has no time from Hostex and no override of its own.
