🔒 Privacy Policy

Last updated: June 29, 2026

🛡️ Overview

At BetterSTR, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

📊 Information We Collect

We collect and process the following information:

• Personal identification information: Name, email address, phone number, etc.
• Property information: Details related to your listings and rental properties
• Usage data: Analytics information about how you interact with our platform
• Communication data: Messages and correspondence with our support team

📺 BetterSTR TV App

The BetterSTR TV app runs on the in-room television or streaming device a host provides for guests. To deliver the correct guidebook, Wi-Fi details and entertainment for each property, the app sends a small amount of data to our servers over an encrypted (HTTPS) connection:

• Device identifier: a per-device ID (derived from the Android device identifier) and the device's network (MAC) address. This is used to link the device to the host's account and property, so the right property guidebook and settings are shown, and so the host can manage the device from their dashboard. It is sent on each periodic check-in.
• Installed apps: the list of launchable apps on the device, so the host can choose which appear as tiles on the home screen.
• App usage activity (optional): when the host enables "app usage insights", the app records which apps and titles a guest opens (and parental-PIN unlock/fail events) so the host can understand what guests enjoy. The host can turn this off.
• Diagnostics: basic device health (memory, processor load, uptime, app version, permission status) and, when support troubleshooting is enabled, device logs — used to keep devices running and resolve issues.

This information is collected by BetterSTR to operate the service and is not sold or shared with advertising or marketing partners. Guest stay details (such as a first name or check-in/out time shown on screen) are sent to the device for display and are not retained on the device after an outage or restart.

🎯 How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features of our platform
• To provide customer support and respond to your inquiries
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services and detect technical issues
• To send you important updates and notifications about your account

🤝 Third-Party Sharing

We share your information with trusted third parties to help us run our platform and provide our services:

🔐 Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know.

Our security measures include:

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Regular backups and disaster recovery procedures

⚖️ Your Data Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing your data
• Right to object: Object to processing of your personal data
• Right to data portability: Request transfer of your data to another service

🍪 Cookies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for:

• Essential website functionality and user authentication
• Analytics to understand how you use our platform
• Remembering your preferences and settings
• Improving our services and user experience

📝 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

📧 Contact Us

If you have any questions about this Privacy Policy, please contact us: