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Talk to a real person

We are a small team of hosts who built BetterSTR. Message us and you will hear back from the people who make it, usually within an hour or two.

Live chat

Chat with us

The fastest way to reach us. If nobody is online, leave a message and we will reply by email.

Sales

Pricing, demos, hotels and multi-property portfolios, TV hardware orders, partnerships and integrations.

sales@betterstr.com

Support

Help with your account, guidebooks, PMS connections, WiFi portals or TV devices. Include your account email so we can jump straight in.

support@betterstr.com

General

Anything else: press, feedback, ideas, or if you are not sure who to ask.

contact@betterstr.com

Response times

Urgent and account issues
Usually within an hour or two, often faster.
Non-critical questions
Within 8 to 24 hours.
Live chat
Instant when we are online, otherwise we pick it up by email.

Where we are

Headquartered in Tauranga, New Zealand.

Our team also works from the Philippines, Germany and Latin America, so we cover every time zone. Wherever you are, someone is keeping an eye on the inbox.

Other ways we can help

Book a callFree 1-on-1 video and screen share Knowledge baseStep-by-step setup guides FAQQuick answers to common questions System statusLive uptime for all services