Guestbook

Step-by-step guide to creating property-level custom fields in OwnerRez and inserting them as shortcodes in your BetterSTR guest guides.

Automatically request Google, Trustpilot, or TripAdvisor reviews from guests who leave positive feedback. Turn 5-star Airbnb reviews into more reviews across multiple platforms.

Learn how to verify your vacation rental guests with phone verification, identity checks, terms acceptance, and security deposits before they arrive.

If you are switching from TouchStay to BetterSTR, you can import your existing guides rather than recreating them from scratch. The import tool transfers your content...

Reconnect with past guests—up to 10 years back—using SMS remarketing. Send direct booking links, discounts, or seasonal promos, helping you boost bookings while avoiding OTA fees from the likes of Airbnb etc

Automatically send guests their personalized Guidebook via TXT before check-in. Set timing per property or across your account to ensure guests have essential info right at their fingertips when they need it.

Easily control where sensitive content like Smartlock PINs or check-in codes appear in your Guidebook. Choose to show content only via private reservation links or mobile TXT messages, keeping your public guide secure.

Add a property by hand without connecting a property management system, link an Android TV to it and add a test reservation so you can try the whole guest experience end to end before connecting your real listings.

How to enable Damaged Deposits in Booking.com, then configure Security Deposits and Guest Verification in Hospitable/BetterSTR, per property or as a default.

Use the {{door_code}} shortcode to insert the smart lock or lockbox code your PMS sends with each reservation. Restrict it to reservation links and mobile TXT so it never appears in your public guide.