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Guestbook

Learn what you can do with our Guidebook / Guestbook, from adding Live Chat, send automated Mobile TXT messages, or customised your Guidebook

OwnerRez Custom Fields: Dynamic Guides for Hundreds of Properties

80 views

Step-by-step guide to creating property-level custom fields in OwnerRez and inserting them as shortcodes in your BetterSTR guest guides.

May 24, 2026

Review Request Notifications - Get More Google Reviews

276 views

Automatically request Google, Trustpilot, or TripAdvisor reviews from guests who leave positive feedback. Turn 5-star Airbnb reviews into more reviews across multiple platforms.

Feb 16, 2026

Guest Verification - Verify Guests Before Check-in

420 views

Learn how to verify your vacation rental guests with phone verification, identity checks, terms acceptance, and security deposits before they arrive.

Feb 5, 2026

Importing Guides from TouchStay

355 views

Migrate your existing TouchStay guidebooks to BetterSTR with our one-click import tool.

Feb 1, 2026

Remarket to Past Guests with SMS or CSV Export

944 views

Reconnect with past guests—up to 10 years back—using SMS remarketing. Send direct booking links, discounts, or seasonal promos, helping you boost bookings while avoiding OTA fees from the likes of Airbnb etc

May 25, 2025

Send Guidebooks via TXT / SMS Before Check-In

1,151 views

Automatically send guests their personalized Guidebook via TXT before check-in. Set timing per property or across your account to ensure guests have essential info right at their fingertips when they need it.

May 25, 2025

Restrict Sensitive Content Like PIN Codes or Lockbox Info

1,388 views

Easily control where sensitive content like Smartlock PINs or check-in codes appear in your Guidebook. Choose to show content only via private reservation links or mobile TXT messages, keeping your public guide secure.

May 25, 2025

Hostex Check-in / Check-out Times Not Showing Correctly in the Guidebook

29 views

If your Hostex guidebook shows the wrong check-in or check-out time, update the default times in Hostex Settings and re-sync your properties in BetterSTR.

Jun 6, 2026

Setting up your Android TV

63 views

Set up an Android TV or streaming stick with the BetterSTR TV launcher. Enable developer mode, run the BetterSTR TV Setup tool, scan your network, provision the device, and pair it to a property.

Jun 4, 2026

OwnerRez Booking Custom Fields: Dynamic Guide Content Per Reservation

79 views

Step-by-step guide to creating booking-level BX custom fields in OwnerRez and displaying reservation-specific content in your BetterSTR guest guides.

May 24, 2026