Review Request Notifications automatically send a follow-up message to guests who leave positive reviews on platforms like Airbnb or Booking.com, asking them to also leave a review on Google, Trustpilot, TripAdvisor, or any other review platform you choose.
How It Works
- Reviews Sync Automatically - When a guest leaves a review on Airbnb, Booking.com, or other connected platforms, it syncs to BetterSTR automatically via your property management integration.
- Rating Filter Applied - You set a minimum rating threshold (e.g., 4+ stars). Only reviews meeting this threshold trigger a notification.
- Notification Sent - An SMS or Email message is sent to the guest with your customized template and review link.
Setting Up Review Request Notifications
Step 1: Configure Your External Review URL
First, you need to set up your external review platform URL for each property (or set a default for all properties).
- Go to Properties in your dashboard
- Click Edit on a property
- Scroll to External Review Requests section
- Select your review platform (Google, Trustpilot, TripAdvisor, or Other)
- Enter your review URL (e.g., your Google review link)
- Check Enable Review Notifications
- Save your settings
Step 2: Create a Notification Rule
- Go to Notifications in your dashboard
- Click the Rules tab
- Click Create Notification Rule
- Set the following:
- Event: New Review
- Rating: >= 4 stars (or your preferred threshold)
- Transport: SMS or Email
- Recipient: Guest
- Customize your message template using available variables
- Save the rule
Available Template Variables
Use these variables in your notification templates:
| Variable | Description | Example |
|---|---|---|
{{guest_first_name}} |
Guest's first name | Sarah |
{{guest_name}} |
Guest's full name | Sarah Johnson |
{{property_name}} |
Property name | Mountain View Cabin |
{{rating}} |
Star rating given | 5 |
{{platform}} |
Review platform | Airbnb |
{{external_review_url}} |
Your review link | https://g.page/r/xxx/review |
{{external_review_platform_name}} |
Platform name |
Example Templates
SMS Template
Email Template
Subject: Thank you for your review at {{property_name}}!
Hi {{guest_first_name}},
Thank you so much for the wonderful {{rating}}-star review you left for {{property_name}} on {{platform}}!
We truly appreciate you taking the time to share your experience. Your feedback helps other travelers discover our property.
If you have another moment, we would be incredibly grateful if you could also share your experience on {{external_review_platform_name}}:
Leave a {{external_review_platform_name}} Review
Thank you again for staying with us!
Best Practices
- Set appropriate thresholds - Only request external reviews from guests who left 4+ stars to maintain quality
- Keep messages personal - Use the guest's first name and property name for a personal touch
- Be grateful - Always thank them for the original review first
- Make it easy - Include a direct link that takes them straight to the review form
- Don't over-request - One follow-up is enough; don't send multiple reminders
Supported Integrations
Review syncing works with the following property management integrations:
- Airbnb
- Hospitable
- Guesty
- Hostex.io
- Hosttools
Reviews from Airbnb, Booking.com, VRBO, and direct bookings are automatically captured when they sync through your property management system.
Related Features
- Guest Verification - Verify guest identity before check-in
- Review Request Feature Overview - See the feature overview on our services page