If your PMS isn’t connected to BetterSTR yet but you use Breezeway for cleaning and operations, you can connect Breezeway instead. Breezeway already copies your homes and reservations from your PMS, so BetterSTR picks them up from Breezeway. It’s a stop-gap, not our preferred way to connect: the information reaches us second hand, and some of it doesn’t come through at all. The Breezeway connection is new and marked beta.
Use Breezeway only if your PMS isn’t on our list
Connect Breezeway only if both of these are true:
- You already use Breezeway, and it’s connected to your PMS.
- Your PMS isn’t one BetterSTR connects to directly yet. Check the integrations list first.
If your PMS is on the list, connect it directly. A direct connection is faster, carries more detail and can write the guide link back to your bookings.
Please still ask us to connect your PMS
Even if Breezeway works for you, tell us which PMS you use. Every request helps us decide which integration to build next, and a direct connection will always be better than going through Breezeway.
- Request your PMS with the Request an integration form at the bottom of Integrations in BetterSTR, or on our integrations page.
- Ask your PMS to connect with us too. Our ask your PMS page has a ready-to-send email you can forward to them.
When your PMS goes live, switch to it. See switching between PMS providers.
Why Breezeway is second best
- It’s second hand. We only see what your PMS has already sent to Breezeway. Changes reach BetterSTR after your PMS has synced them to Breezeway, and then within about 10 minutes.
- Guest contact details may be missing. Guest emails and phone numbers only come through if your PMS shares them with Breezeway. Without them, BetterSTR can’t email or text the guest their guide.
- No booking channel. Breezeway doesn’t say whether a booking came from Airbnb, Vrbo, Booking.com or direct. BetterSTR guesses from Breezeway’s tags, and otherwise shows the channel as unknown.
- No prices. Booking totals aren’t shared, so they show as zero.
- No check-in times on homes, and no time zone. BetterSTR uses 3pm and 11am, and works out the time zone from the home’s country and state, until you set your own.
- Read only. We never change anything in Breezeway, so the guest’s guide link can’t be added to their booking.
Step 1: Get API keys from Breezeway
- The Breezeway account holder fills in Breezeway’s API key request form. There’s a link to it on the Breezeway page in BetterSTR (Integrations → Breezeway).
- Breezeway emails you a client ID and a client secret. This can take a little while, as Breezeway issues them by hand.
The keys let BetterSTR read your homes and reservations. They aren’t your Breezeway password.
Step 2: Connect Breezeway in BetterSTR
- In BetterSTR, go to Integrations → Breezeway.
- Paste the Client ID and Client secret.
- Click Connect Breezeway. BetterSTR checks the keys with Breezeway before saving anything, then imports your active homes and upcoming reservations.
BetterSTR can only be connected to one PMS at a time. If you’re on another integration, disconnect it first.
Step 3: Check your homes
- Your active Breezeway homes appear over the next few minutes, with their address, photos and description.
- Turn off any home that doesn’t need a guide or TV, then click Update Selected.
- Add your WiFi name and password and your check-in and check-out times on each home, or for every home in Property Defaults. If Breezeway’s WiFi note is in a simple “network / password” format, BetterSTR fills it in for you.
What comes across from Breezeway
- Homes: name, address, location, photos, description, guest access notes, directions and trash and recycling info.
- Reservations: dates, check-in and check-out times, the guest’s name, and email and phone if your PMS shares them. You also get your PMS’s own confirmation number.
- Door codes: the reservation’s guest access code becomes the guest’s door code. Breezeway’s staff access codes for the home are never shown to guests.
- Owner stays come through, labelled “Owner stay”. Holds and blocks are skipped.
Troubleshooting
Breezeway didn’t accept the keys. Check you copied the whole client ID and client secret from Breezeway’s email, with no spaces at either end.
“Breezeway stopped accepting your API keys.” The keys were revoked or replaced in Breezeway. Paste the new ones on the Breezeway page.
A guest has no email or phone. Your PMS isn’t sharing guest contact details with Breezeway. Check the PMS connection settings in Breezeway, or add the details to the booking in BetterSTR.
A booking change isn’t showing. Check it has reached Breezeway first. Once it’s there, it shows in BetterSTR within about 10 minutes, or click Sync Reservations on the Breezeway page.
Anything else looks wrong? Email support@betterstr.com and we’ll look at your account with you.