You can now add real-time live chat to your Guidebooks using the free chat system from Tawk.to. When a guest clicks “Chat Now” inside their guide, you’ll receive an instant notification—on desktop or mobile—and can respond directly. Their name, reservation ID, and check-in/check-out times are pre-filled to streamline communication.
The chat widget is a great addition to General Guides too, where you may be running an event, or advertising real-estate listing and wish to communicate live with your customers.
To set it up:
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Sign up at tawk.to and create your free chat widget
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Copy the widget code provided
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Go to Shortcodes and click “Add Shortcode”
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Give it a name (e.g.,
TawkChatWidget) and paste the widget code into the “Content” field -
Save and copy the generated shortcode (e.g.,
{{{TawkChatWidget}}}) -
Go to Property Guides
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Click the cog icon to edit a guide
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Choose where you want to place the widget and paste the shortcode
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Save the guide
The “Chat Now” button will appear in the bottom-right corner of your guide.
Optional:
In Tawk.to, go to Settings → Chat Widget → Visibility Settings and enable “Hide widget when offline.” You can also customize the chat’s style, color, and trigger button to suit your branding.