Every guest gets their digital guidebook before they arrive, the repeat questions get answered in the guide, your cleaners get their day by text, and you hear about booking changes the moment they happen. All without typing the same message twice.
Create your free guidebookFree forever. No card needed.
BetterSTR is not another inbox. It automates the messages that are the same for every booking, so the conversations you do have are the ones that need you.
Choose when the guide goes out: 2, 4, 24 or 48 hours before check-in. Each guest gets their own link, with their name, dates and arrival details already filled in. 10c per message.
How to send guidebooks by text before check-inBetterSTR writes each guest’s guide link back to the reservation, so your existing templates send it:
%guidebook% placeholderguidebook_shortcode custom fieldBXBETTERSTRGUIDE booking fieldWith Premium, guests type a question and get an answer drawn from your own guide: the WiFi password, where to park, how the heat pump works, what to do at check-out. Day or night, without a message to you.
Shortcodes drop the guest’s name, check-in and check-out times, door code, address and your PMS custom fields into any section, so one guide works for every booking. Add any of 18 languages for $2 a language, one-off, and guests read it in theirs.
Tag cleaners to groups of properties and each one gets their day by text every morning: check-outs, check-ins and back-to-back turnovers flagged first.
Hear about new, changed and cancelled reservations by email, SMS, Slack, Pushover or webhook, with what changed: dates, guest count or contact details.
When a guest leaves a good review on Airbnb or Booking.com, BetterSTR can text or email them a link to review you on Google, Trustpilot or TripAdvisor too.
Review request notificationsReach guests who stayed before with a text about your next quiet week or your direct booking site, or export the list for your email tool.
Remarket to past guestsWhen a guest buys an upsell such as early check-in or firewood, you and the guest both get a confirmation straight away.
BetterSTR does not replace the message thread in Airbnb or your PMS, and it does not write replies to guests in those threads for you. If you already use automated templates in Hospitable, Hostaway, OwnerRez, iGMS or another PMS, keep them. BetterSTR makes them better by putting a personal guide link in each one, and by answering in the guide the questions that would otherwise land in your inbox.
If you do not use a PMS at all, the text message option sends the guide on its own, and the guide connects to 20+ PMS and channel manager integrations when you are ready.
| Feature | Price |
|---|---|
| Digital guidebook, PMS link write-backs and shortcodes | Free forever |
| Guide translations | $2 per full guide translation |
| Guidebook link by text message | 10c per message |
| Cleaner and review request texts | 10c per message |
| Ask AI tab in the guide | Premium: from 50c a reservation, or $2.99 a property a month |
| Everything above plus WiFi marketing, tablet and TV | BetterSTR Simple, $15 a property a month |
All Premium features are free for 2 weeks on new accounts, then stay on the free plan or upgrade. Every price is on the pricing page.
No. Keep using your PMS or Airbnb for conversations with guests. BetterSTR automates the messages around the stay: getting the guidebook link to every guest, answering the repeat questions inside the guide, texting your cleaners and alerting you about booking changes. It works alongside the messaging you already have.
Three ways, and you can use more than one. BetterSTR can text the link to the guest at a set time before arrival (10c per message). If you use Hospitable, Hostaway, OwnerRez or iGMS, the link is written back to each reservation so your existing message templates can include it. You can also share it by email or a QR code.
The digital guidebook is free forever, including the PMS write-backs. Text messages are 10c each. Ask AI is part of Premium, from 50c a reservation or $2.99 a property a month, and BetterSTR Simple includes Premium for $15 a property a month. New accounts get all Premium features free for 2 weeks, then stay on the free plan or upgrade.
Yes, with Premium. The Ask AI tab lets guests ask questions in plain language and answers from the content of your guide, such as WiFi, parking, check-out steps or where to find the spare blankets. It is there day and night, so fewer of those questions reach your phone.
Yes. Tag cleaners to groups of properties and each one gets a text every morning with that day's check-outs and check-ins, with back-to-back turnovers flagged so they know what has to be ready first.
Create your guide, connect your PMS or switch on text messages, and the next guest gets everything before they arrive.
Create your free guidebookFree forever. No card needed. Or book a call.