Android TV automated messaging lets you send guests a timely review prompt or feedback request right on the in-room TV — and route them intelligently based on the star rating they give. This guide covers enabling the feature, configuring the timing and rating rules, choosing how the message appears, targeting properties, sending a one-off message from a reservation, and verifying the guest experience end to end.
Key steps
1. Enable Android TV automated messages — 0:01
- In the Android TV section, locate the Automated Messages option.
- Enable the feature to activate guest messaging, or disable it if it is not needed.
- Confirm the feature is turned on before creating or editing any message rules.
2. Configure the timing and review prompt rules — 0:11
- Open the automated message setup and select Edit.
- Set the trigger timing — for example one day before check-out or 15 hours before check-out.
- Configure the message to ask the guest for a star rating.
- Add the message text that will appear to the guest when the prompt is triggered. You can use
{{guest_first_name}},{{guest_name}}and{{property_name}}— click a shortcode to insert it at your cursor.
3. Set rating-based routing for guest responses — 0:25
- Define what happens when a guest submits a rating.
- For ratings of 4 stars or above, the guest is shown a review link (such as Google Reviews or TripAdvisor). Paste your public review link into the setup.
- For ratings of 1 to 3 stars, the guest is shown a separate QR code that opens a private feedback form — so problems come to you, not to your public rating.
4. Review where feedback is delivered — 0:36
- Confirm that low-rating feedback submissions reach the right place.
- Feedback is delivered by email and also appears against the reservation in the guest panel.
- Check that both the review link and the feedback QR code work before going live.
5. Choose how the message appears on the TV — 0:51
- Decide whether the message should appear on top of whatever the guest is watching.
- Enable pop up over the current screen when you want the prompt to be highly visible and immediate.
6. Set the TV power behaviour for the message — 1:04
- Configure the TV to turn on automatically when the message is scheduled.
- Example: for a message set 24 hours before check-out, the TV can turn itself on at that time the day before check-out.
- Use this when you want to be sure the guest sees the prompt even if the TV is off. (Requires a mains-powered, HDMI-CEC TV.)
7. Control how long the message stays visible — 1:15
- Select keep the message on screen until the guest presses a button.
- This prevents the screensaver from interrupting the prompt, and requires the guest to acknowledge the message before it disappears.
8. Assign the feature to properties or property groups — 1:22
- Choose which properties should receive the automated message.
- Apply it to all properties, a tag, or a group of properties.
- Create as many groups or tags as needed to organise rollout by location or property type.
9. Send a reservation-specific Android TV message — 1:30
- Open the relevant reservation record.
- Find the Android TV section on the reservation page.
- Enter a title and message for the guest.
- Select the specific devices at that property that should receive it.
- Choose whether the TV should turn on when the message is sent.
10. Select the display and acknowledgment behaviour — 1:48
- Choose how the message appears: pop up on screen (until acknowledged), or keep on screen until the guest presses a button. (Pick one — these are two ways to force the message on screen.)
- Send the message to the TV after confirming the display behaviour.
11. Verify the guest experience and response flow — 1:58
- Test the message on an Android TV to confirm it appears correctly.
- If the guest selects 4–5 stars, a QR code to your public review page is shown.
- If the guest selects 1–3 stars, they are asked to confirm the rating and are then directed to a feedback form.
- Confirm the feedback submission arrives by email and is visible against the reservation in the guest panel.
Cautionary notes
- Make sure your review link and feedback QR code are correct before enabling the feature for guests.
- Check property and device targeting carefully so messages go only to the intended TVs.
- Test the timing rules to avoid sending prompts too early — or after check-out (a send whose time has already passed is skipped).
- If using the TV power-on feature, confirm it does not disrupt guest viewing unexpectedly.
- Monitor feedback responses regularly so negative issues can be addressed quickly.
Tips for efficiency
- Use property tags or groups to roll the feature out in batches instead of configuring each property individually.
- Standardise your review-request and feedback message wording to save setup time.
- Test one reservation first before enabling the workflow across all properties.
- Keep your review links and feedback destinations in a central reference so they are easy to update.
- Review guest feedback daily so operational issues are resolved faster.