Track Digital Guidebook Integration
Connect Track and every unit gets its own guest guide and TV welcome, filled in from your bookings on every channel, with the guest's door code.
INTEGRATION
Connect Track and every unit gets its own guest guide and TV welcome, filled in from your bookings on every channel, with the guest's door code.
New: in beta
Track (Track Hospitality, also known as TrackHS) is the vacation rental PMS used by professional managers with tens or hundreds of units. It holds your units and your bookings from Airbnb, Vrbo, Booking.com, Expedia and your own website. BetterSTR reads them and gives each stay a personalised guidebook, a welcome by name on the unit's TV, the guest's door code and a WiFi QR code.
There is nothing to install. You create a Server key in Track, enter your Track domain with the key and its secret in BetterSTR, and your units come across.
Like every BetterSTR integration, it is part of the free plan. The Track connection is new, so it is marked beta while the first managers use it.
Create a free account Already a member? Connect Track
Here is exactly what BetterSTR reads from your Track account. It only reads: nothing is changed in Track.
| Item | Synced? | Details |
|---|---|---|
| Units | Yes | Each active unit becomes its own BetterSTR property, switched on and ready. Units you deactivate in Track are switched off in BetterSTR, never deleted. A unit you delete in BetterSTR stays deleted and isn't brought back by later syncs. |
| Unit details | Yes | Name, address and map position, bedrooms, bathrooms, beds, maximum guests, description, amenities, house rules, and check-in details and directions. |
| Photos | Yes | The unit's photos in Track's order. If a unit has none in Track, the photo you set in BetterSTR is kept. |
| Check-in and check-out | Yes | From the booking's arrival and departure times, or the unit's check-in and check-out times. If Track has neither, BetterSTR uses 3pm and 11am. |
| Timezone and currency | Yes | The unit's timezone, and each booking's currency. |
| Reservations | Yes | Every booking from every channel, with its dates, adults and children, the channel it came from, the confirmation code, the total, taxes and cleaning fee. Bookings on Hold wait until they are confirmed. Cancelled bookings come through as cancelled. A booking made by unit type appears once Track assigns it a unit. |
| Guest name, phone and email | Yes | From the guest's contact in Track, including their mobile number when it is set. |
| Door codes | Yes | The reservation's access code from Track, for bookings arriving in the next 14 days. Use it in your guide with the {{door_code}} shortcode. Suspended codes aren't shown. |
| WiFi name and password | Partial | Track has no WiFi field. If you keep WiFi as a unit security code whose type has WiFi in its name, BetterSTR reads it. Otherwise enter it once in BetterSTR to power the WiFi QR code. |
| Guide link (written back) | No | Track has no reservation note or field a partner can write to, so the link isn't saved on the booking. BetterSTR sends it to the guest by email or SMS with your notification rules. |
Track doesn't send change notifications, so BetterSTR checks it for new, changed and cancelled bookings every 10 minutes, and re-reads your units once a day. Door codes for the next few days' arrivals are checked again every hour until they appear. You don't need to set anything up for that.
If you need something now, the Track page in BetterSTR has Sync Properties and Sync Reservations buttons, and Full Sync pulls in the last three years.
Sign in to Track and open Gear > Company Setup > API Keys. Create a Server key, not a Channel key, and copy the key and its secret. If you only see Channel keys, ask your Track account manager to turn on Server keys for your account.
The address you sign in to Track at, like yourcompany.trackhs.com.
Yes. Track holds your bookings from every channel, so Airbnb, Vrbo, Booking.com, Expedia and your direct bookings all come through to BetterSTR.
No. There is nothing to install and no approval to wait for, and on the BetterSTR side the integration is part of the free plan.
Yes, when the reservation has an access code in Track. BetterSTR reads it for bookings arriving in the next 14 days, and you show it in your guide with the {{door_code}} shortcode.
By email or SMS with your BetterSTR notification rules. Track has no reservation field a partner can write to, so the link isn't saved on the booking itself.
BetterSTR checks Track every 10 minutes, so most changes appear within that time. To pull it in straight away, open the Track page in BetterSTR and click Sync Reservations.
Your Track domain and a Server key, and your next guest has a guide.
Start free See the TV welcome screenNo credit card required. Visit trackhospitality.com