RentalWise Digital Guidebook Integration
Paste one API token from your RentalWise workspace and every booking gets its own guest guide, with the link saved straight back onto the booking.
INTEGRATION
Paste one API token from your RentalWise workspace and every booking gets its own guest guide, with the link saved straight back onto the booking.
Built because a RentalWise host asked
RentalWise runs your calendar, channels, inbox and direct-booking site. BetterSTR reads your properties and bookings from it and gives each stay a personalised guidebook, a welcome on the in-property TV and a WiFi QR code that works first time.
The access is yours to give. You create the API token in your own RentalWise workspace, so there is no partner application or approval to wait for, and you can delete the token whenever you like.
Like every BetterSTR integration, it is part of the free plan.
Create a free account Already a member? Connect RentalWise
Here is exactly what BetterSTR reads from your workspace, and the two things it writes back.
| Item | Synced? | Details |
|---|---|---|
| Properties | Yes | Name and descriptions, address and map pin, bedrooms, bathrooms, beds and maximum guests, photos and amenities. Properties you have disabled in RentalWise are left out. |
| Check-in and check-out | Yes | Each booking's own check-in and check-out time from RentalWise, which follows the property's policies unless you changed it for that booking (3pm and 11am if no fixed time is set). If a guest enters their own arrival or departure time during RentalWise online check-in, that time is used for message timing and the TV. |
| Reservations | Yes | Every booking with its status, adults and children, the booking channel, its confirmation code, booking totals and the amount still outstanding. Cancelled, voided, expired and rejected bookings come through as cancelled, and their scheduled guide messages stop. |
| Guest name, phone and email | Yes | From the booking's main guest. ID numbers, dates of birth, card details and ID scans from online check-in are not stored by BetterSTR. |
| Check-in and check-out instructions, house rules | Yes | Check-in and check-out instructions, house rules, policy notes, surroundings, home truths and amenities are available as RentalWise guide shortcodes and are given to the AI guide generator, so it writes your guide around them. |
| Booking custom fields | Yes | Each custom field on your bookings becomes a shortcode, for example {{rentalwise_cf_parking_bay}}. |
| Door codes | If you use access PINs | If you use RentalWise access PIN codes, the property's PIN, or the PIN generated for a booking, comes through as the door code. Otherwise add the code on the property in BetterSTR and nothing will overwrite it. The check-in method you set in RentalWise (lockbox, keypad and so on) is available as a shortcode. |
| WiFi name and password | No | Not held in RentalWise either. Enter them once in BetterSTR to power the WiFi QR code. |
| Guide link (written back) | To RentalWise | Saved onto each confirmed, upcoming booking as the custom field betterstr_guide_url. Your other custom fields on the booking are kept. |
| Guest messages (written back) | To RentalWise | Optional. A BetterSTR notification rule can post into the guest's RentalWise conversation, on the channel they booked through. |
yourname.rentalwise.io. BetterSTR needs it alongside the token. Just the name part works too.RentalWise tells BetterSTR when a booking is created, its dates or status change, or a property is added or edited. Those changes normally show up within a minute or two.
Behind that, an hourly check picks up any booking a notification missed and a daily refresh re-reads your properties. If you need something now, the RentalWise page in BetterSTR has Sync Properties and Sync Reservations buttons, and Full Sync pulls in past stays.
Because the link is saved on the booking, you can send it from the emails you already have in RentalWise. Add this merge tag to your pre-arrival template under Settings → Email templates:
{{ record.custom_fields.betterstr_guide_url }}
Or let BetterSTR send it: choose RentalWise guest message in a notification rule and the message lands in the guest's booking conversation. An Airbnb, Booking.com or Vrbo guest sees it in that platform's inbox, and a direct guest gets it by email.
In RentalWise, click your profile picture and choose API access, then Add New. Copy the token as soon as it appears, because RentalWise only shows it once. If you lose it, create another one.
No approval is needed. You create the token yourself in your own workspace, and BetterSTR connects with that token and your workspace address. On the BetterSTR side the integration is part of the free plan.
BetterSTR saves each guest's link on their RentalWise booking as the custom field betterstr_guide_url. Add the merge tag {{ record.custom_fields.betterstr_guide_url }} to your RentalWise pre-arrival email, or use a BetterSTR notification rule with the RentalWise guest message option to post it into the guest's booking conversation.
RentalWise has no WiFi fields, so there is nothing to sync. Add them once on the property in BetterSTR and they will not be overwritten. Door codes do come through if you use RentalWise access PIN codes, and so do your check-in and check-out instructions.
Changes normally arrive within a couple of minutes, and an hourly check runs as a backstop. To pull it in straight away, open the RentalWise page in BetterSTR and click Sync Reservations.
One token, one workspace address, and your next guest has a guide.
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