Oracle OPERA Cloud Digital Guidebook Integration

Built for hotels on OPERA Cloud

Your OPERA reservations, turned into guest guides

OPERA Cloud runs your front desk. BetterSTR reads your hotel and its reservations from it and gives each stay a personalised guidebook, a welcome by name on the in-room TV and a WiFi QR code that works first time.

The connection goes through Oracle Hospitality Integration Platform (OHIP), Oracle's own way for partners to connect to OPERA Cloud. Your OHIP access comes with your OPERA Cloud licence, so connecting BetterSTR adds nothing to your Oracle bill. Your administrator approves BetterSTR once in your OHIP portal and we set up the rest with you.

Because Oracle has to approve the connection, this one starts with a quick message rather than a key you paste in.

Request the connection Create a free account

BetterSTR guest guidebook on three phones

What syncs from OPERA Cloud

Here is exactly what BetterSTR reads from OPERA Cloud, and the one thing it writes back.

Item	Synced?	Details
Hotel and rooms	Yes	Each room in OPERA becomes its own BetterSTR property, so the TV in room 214 welcomes room 214's guest. The hotel gets one more property that holds reservations OPERA hasn't given a room yet. Room type, floor, beds and maximum guests come from OPERA, with the hotel's name, address, phone, email, website, timezone and currency. New rooms start switched off, so you turn on the rooms that have a TV or need guides. A chain can connect several hotels.
Photos	No	OPERA Cloud doesn't share hotel photos through OHIP. Upload one under the property's Home Image in BetterSTR and your guide and TVs use it.
Check-in and check-out	Yes	The hotel's check-in and check-out times from OPERA (3pm and 11am if none are set), or the guest's expected arrival time when the reservation has one, drive message timing and the TV. You can set your own check-in and check-out times on each property, or for every property in Property Defaults.
Reservations	Yes	For rooms on Premium Guides or BetterSTR Simple: every reservation with its status, room number, room type, adults and children, the booking channel and confirmation number. Cancelled and no-show reservations come through as cancelled and their scheduled guide messages stop. Waitlisted reservations stay pending.
Guest name, phone and email	Yes	From the guest profile on the reservation. Card details, payment methods, ID and passport numbers, birth dates and home addresses are not stored by BetterSTR.
Hotel details for the guide	Yes	Hotel name, phone, email, website, address and check-in times are available as OPERA guide shortcodes such as `{{opera_hotel_phone}}`, and are given to the AI guide generator. Reservation details such as `{{opera_room_number}}` and `{{opera_confirmation_number}}` work too.
Door codes	No	OPERA Cloud has no door-code field. Hotels with key cards don't need one; otherwise add the code on the property in BetterSTR.
WiFi name and password	No	OPERA Cloud has no WiFi fields. Enter them once in BetterSTR to power the WiFi QR code on every TV and guide.
Guide link (written back)	To OPERA Cloud	Saved onto each confirmed, upcoming reservation as a comment titled `BetterSTR guide`, so front-desk staff can see it. We switch this on once we've tested it with your hotel during setup. Nothing else on the reservation is changed.
Guest messages (written back)	No	OPERA Cloud has no guest messaging through OHIP. BetterSTR sends the guide link by email or SMS from its own notification rules instead.

How the connection works

Send us your hotel details. In BetterSTR, open Integrations, choose Oracle OPERA Cloud and fill in the short form: your Enterprise ID, Chain Code, Hotel ID and OHIP region. Your OPERA administrator will have these, and none of them are passwords.
We request the connection. BetterSTR asks Oracle to connect our OHIP application to your OPERA Cloud environment.
Your administrator approves BetterSTR. In your OHIP Developer Portal, under Environments > Partner Connections, they approve BetterSTR for your hotel. It is a single click, and you can withdraw it there at any time.
We switch it on. We finish the connection on our side and your hotel and upcoming reservations come across. Once we've checked it on a test reservation with you, guide links start appearing on your OPERA reservations too.

How quickly changes arrive

BetterSTR checks OPERA Cloud for new, changed and cancelled reservations every 30 minutes, using OPERA's own change feed, and re-reads your hotel details once a day.

If you need something now, the OPERA Cloud page in BetterSTR has Sync Properties and Sync Reservations buttons, and Full Sync pulls in past stays.

What does it cost?

Nothing extra from Oracle: OHIP bills the integration partner for its API calls, not the hotel, and that partner is us.

Because we pay Oracle for every call, OPERA reservations sync on a paid BetterSTR plan rather than the free one, and plans are per room: Premium Guides at 50c per reservation or $2.99 per room a month, or BetterSTR Simple per room. The in-room TV welcome screen is free; Premium TV features are $3.00 per TV a month with Premium Guides, and included in Simple. Your hotel and room details sync either way, so you can see the connection working before you choose. See pricing.

Good to know before you connect

OPERA Cloud only. The connection needs OPERA Cloud with OHIP. Hotels still on the installed OPERA 5 (OPERA V5) can't connect this way.
Your administrator approves it. Someone with access to your OHIP Developer Portal has to approve BetterSTR under Partner Connections. Nothing syncs until they do.
One property per room. Each room has its own guide link and TV, personalised from that room's reservation. Reservations without a room yet wait on the hotel property and move to their room when OPERA assigns one.
Photos and WiFi are added in BetterSTR. OPERA Cloud doesn't share photos or WiFi details. Set them once and syncs won't overwrite them.
Disconnecting removes our access. Withdraw the approval in your OHIP portal, or ask us to disconnect, and BetterSTR stops reading your hotel straight away.

OPERA Cloud integration questions

What does the OPERA Cloud connection cost?

Nothing extra from Oracle: your OHIP access comes with your OPERA Cloud licence, and Oracle bills the integration partner, BetterSTR, for its API calls. Because we pay for those calls, OPERA reservations sync on a paid BetterSTR plan, per room: Premium Guides at 50c per reservation or $2.99 per room a month, or BetterSTR Simple. Premium TV features are $3.00 per TV a month with Premium Guides and included in Simple.

Do I need to generate an API key in OPERA Cloud?

No. Unlike most of our integrations there is no key to paste. You send us your Enterprise ID, Chain Code, Hotel ID and region, we request the connection, and your OHIP administrator approves BetterSTR under Environments and Partner Connections in the OHIP Developer Portal.

Where do I find my Enterprise ID and Hotel ID?

Your OPERA Cloud administrator has them. The Hotel ID is the property code you see in OPERA Cloud, and the Enterprise ID and region are shown in your OHIP Developer Portal. None of them are passwords, so they are safe to send.

How do guests get their guide link?

BetterSTR saves each guest's link onto their OPERA reservation as a comment titled BetterSTR guide, so your front desk can see it, and can send it to the guest by email or SMS from a BetterSTR notification rule. The in-room TV welcomes the guest by name either way.

How often do reservation changes come through?

Every 30 minutes, from OPERA's change feed, so a new, changed or cancelled reservation shows up within half an hour. You can also press Sync Reservations on the OPERA Cloud page in BetterSTR to pull changes in straight away.

Can reservation changes come through faster than every 30 minutes?

Yes. We can check your hotel more often, but every check is a call Oracle charges us for, so a shorter interval costs more to run. We set it up case by case: contact us with how quickly you need changes and we'll work out what suits your hotel.