Mews Digital Guidebook Integration
Every Mews reservation gets its own guest guide and a welcome by name on the in-room TV, from a certified Mews Marketplace connection you set up yourself.
INTEGRATION
Every Mews reservation gets its own guest guide and a welcome by name on the in-room TV, from a certified Mews Marketplace connection you set up yourself.
Certified Mews Marketplace partner
Mews runs the front desk for hotels, hostels, serviced apartments and aparthotels. BetterSTR reads your hotel, rooms and reservations from it and gives each stay a personalised digital guidebook, a welcome by name on the in-room TV and a WiFi QR code that works first time.
BetterSTR is a certified partner on the Mews Marketplace, listed under Guest Technology. You connect it yourself from Mews Operations and paste the access token into BetterSTR. It takes about 15 minutes.
There is no setup fee for the Mews connection, and it works on every BetterSTR plan, like our other PMS integrations.
Create a free account Already a member? Connect Mews
Here is exactly what BetterSTR reads from Mews, and the one thing it can write back.
| Item | Synced? | Details |
|---|---|---|
| Hotel | Yes | Your hotel becomes one BetterSTR property with its name, address, phone, email, website, currency and timezone. The timezone is Mews' own zone (for example Europe/Budapest), so daylight saving is exact. This property holds stays that don't have a room yet. It can't be deleted, but you can switch it off. |
| Rooms | Yes | Each physical room becomes its own BetterSTR property, named with the room number and hotel, with its room type, floor and maximum occupancy. Only rooms you sell as overnight stays come across: parking, meeting rooms, desks and offices are skipped, and so are the individual beds in a dorm room (the TV belongs to the room). New rooms arrive switched off. A room removed in Mews is switched off, never deleted. |
| Room type | Yes | A room sold in several categories shows the category of your hotel's main stay service. Each reservation shows the category the guest booked. |
| Check-in and check-out | Yes | Default times come from your Mews stay service, and each reservation's own scheduled start and end, in hotel local time, takes priority. You can set your own check-in and check-out times on each property, or for every property in Property Defaults. |
| Reservations | Yes | Accommodation reservations only, not parking or spa bookings. Confirmed, checked-in and checked-out stays are active; inquired, requested and optional ones are pending; canceled ones come through as cancelled. Each has its confirmation number, adults and children, local arrival and departure times, and the booking channel. |
| Room assignment | Yes | A stay sits on its assigned room's property, so that room's TV greets the guest. Before Mews assigns a room the stay waits on the hotel property, then moves to the room once it is assigned, and follows any room move after that. |
| Guest name, phone and email | Yes | First and last name, email, phone, language and nationality, from the reservation's guest, or the booker if there is none. Booking-site relay email addresses are flagged. BetterSTR does not store cards, ID documents, birth dates or home addresses. |
| Door PIN | Yes, when available | Mews room PIN codes come through when your hotel's lock integration stores them in Mews. |
| Guide link (written back) | To Mews, optional | Off until you turn it on. Then BetterSTR adds one staff-facing note to each upcoming confirmed reservation of a switched-on room, reading BetterSTR guest guide: <short link>, for your front desk. It is updated if the link changes, never duplicated, and your other notes are never touched. |
| Guest messages (written back) | No | Mews has no guest messaging for partners. Guests get their guide by email or SMS from your BetterSTR notification rules. |
Mews tells BetterSTR about new and changed reservations, guest updates and room changes as they happen, and they usually show within minutes (Mews typically delivers them 2 to 5 minutes after the change).
A safety check every 10 minutes catches anything that was missed, and your hotel and room list is re-read daily. If you add rooms in Mews, the Sync Properties button brings them in straight away.
There is no setup fee for the Mews connection. The digital guidebook and the TV welcome screen are free forever. Premium guidebook is 50c per reservation or $2.99 per room a month, and BetterSTR TV Premium is $4 per TV a month (from $2 a month prepaid over several years). Hotels can ask us for a per-room quote. See pricing.
Mews has no in-room TV or tablet guest screen of its own. BetterSTR TV turns the Android TV or Google TV in each room into a hotel welcome screen that greets the guest by name from their Mews reservation and room. It shows their stay dates, your guidebook on the big screen, a WiFi QR code, local activities and weather, casting, streaming apps and your upsells, and clears itself between stays.
Prefer a tablet on the desk? The companion tablet does the same job. See how it all fits together for hotels on our hotel page.
In Mews Operations, open Marketplace, find BetterSTR and connect it. Mews issues an access token for your hotel. Paste it into BetterSTR under Integrations, Mews, click Sync Properties and switch on the rooms you use. It takes about 15 minutes.
No. There is no setup fee for the Mews connection and it works on every BetterSTR plan. The digital guidebook and the TV welcome screen are free forever. Premium guidebook is 50c per reservation or $2.99 per room a month, and hotels can ask for a per-room quote.
Every physical room in Mews becomes its own BetterSTR property, so each room's TV knows its own guest. BetterSTR creates them switched off so a large hotel isn't billed for rooms it doesn't use. Switch on the rooms that have a TV or need guides.
By email or SMS from your BetterSTR notification rules, and the in-room TV greets them by name. Mews has no guest messaging for partners, but you can turn on a staff-facing note on each upcoming confirmed reservation so your front desk can see the link.
Usually within minutes. Mews sends new and changed reservations, guest updates and room changes as they happen, typically 2 to 5 minutes after the change, and BetterSTR runs a safety check every 10 minutes to catch anything missed.
One access token from the Mews Marketplace, and your next guest has a guide.
Start free See the TV welcome screenNo credit card required. Visit mews.com