Managing Your Account Balance and Transactions

Your BetterSTR account uses a prepaid balance system for SMS messaging and other services. This guide explains how to manage your balance and view transactions.

Accessing Billing

Click on your profile icon and select Billing & Credits, or navigate directly to Transaction History.

Your Account Balance

The balance card at the top shows your current available funds in USD. This balance is used for:

• Sending SMS messages to guests
• Sending SMS notifications to cleaners
• Other pay-per-use services

Adding Funds

1. Click Add Funds in the billing menu
2. Enter the amount you want to add
3. Select a saved payment method or add a new card
4. Confirm the payment

Funds are added to your balance immediately after successful payment.

Transaction History

View all your account activity in the Transaction History page:

Transaction Types

• Credit - Funds added to your account
• SMS - SMS message charges
• Refund - Credits returned to your account

Transaction Details

Each transaction shows:

• Date and time
• Transaction type
• Amount (positive for credits, negative for charges)
• Description or reference

Filtering Transactions

Filter your history by:

• Transaction type
• Date range

Payment Methods

Manage your saved credit cards in Payment Methods:

Adding a Card

1. Go to Payment Methods
2. Click Add Payment Method
3. Enter your card details securely via Stripe
4. Save the card

Card Information Displayed

• Card brand (Visa, Mastercard, etc.)
• Last 4 digits
• Expiration date
• Default status

Setting a Default Card

Click Set as Default on any saved card. The default card is used for:

• Quick payments
• Auto top-up (if enabled)

Removing a Card

1. Click Delete next to the card
2. Confirm the deletion

Understanding SMS Costs

SMS pricing varies by country. Before sending messages, the system shows:

• Cost per message by destination country
• Total cost for all recipients
• Your available balance

If you have insufficient balance, you will be prompted to add funds before sending.

Printing Invoices

For accounting purposes:

1. Click on a transaction to view details
2. Click Print Invoice
3. A formatted invoice opens for printing or saving as PDF

Billing Information

To add billing details for invoices:

1. Open a transaction detail
2. Click Edit Billing Info
3. Enter your company name and address
4. Save for future invoices

Low Balance Warning

When your balance runs low, you will see a warning before attempting to send SMS. Consider setting up Auto Top-Up to avoid interruptions.