Auto Top-Up automatically adds funds to your account when your balance falls below a threshold. This ensures you never miss sending an important message to guests or cleaners.
Why Use Auto Top-Up?
- Never interrupt guest communication due to low balance
- Automated cleaner notifications continue without manual intervention
- Set it once and forget about balance management
- Customizable thresholds and amounts
Prerequisites
Before enabling Auto Top-Up, you need:
- At least one saved payment method
- A default payment method set
Enabling Auto Top-Up
- Go to Billing & Credits
- Click Payment Methods
- Find the Auto Top-Up section
- Toggle the switch to On
Configuring Settings
Threshold Amount
The balance level that triggers auto top-up.
- Range: $1 to $100
- Default: $2.00
- Recommendation: Set slightly higher than your typical daily SMS cost
Top-Up Amount
How much to add when triggered.
- Range: $10 to $500
- Default: $10.00
- Recommendation: Choose an amount that covers at least a week of typical usage
Payment Method
Select which saved card to charge. Your default payment method is used unless you specify another.
How It Works
- Before sending an SMS, the system checks your balance
- If balance is below your threshold, auto top-up triggers
- Your selected card is charged the top-up amount
- Funds are added immediately
- The SMS sends normally
Example Configuration
Top-Up Amount: $25.00
Result: When balance drops below $5, $25 is automatically added.
Disabling Auto Top-Up
To turn off auto top-up:
- Go to Payment Methods
- Toggle the Auto Top-Up switch to Off
When disabled, you will need to manually add funds when your balance runs low.
Monitoring Top-Ups
All auto top-up transactions appear in your Transaction History with:
- Transaction type: Credit
- Reference indicating auto top-up
- Amount added
- Date and time
Failed Top-Ups
If an auto top-up fails (e.g., expired card, insufficient funds on card):
- You will receive a notification
- The SMS will not send
- Update your payment method and retry
Best Practices
Set Appropriate Thresholds
Consider your SMS volume:
- Low volume (few messages/week): $2-5 threshold
- Medium volume (daily messages): $10-20 threshold
- High volume (multiple daily): $25-50 threshold
Choose Sensible Top-Up Amounts
Balance convenience with control:
- Smaller amounts ($10-25): More control, more frequent charges
- Larger amounts ($50-100): Fewer charges, bigger buffer
Keep Payment Methods Current
Update card details before expiration to avoid failed top-ups.