If you run your portfolio on Hostaway — one of the most widely used property management platforms for professional short-term rental managers — this one's been at the top of our request list for months. As of today, BetterSTR connects directly to Hostaway, and like every BetterSTR integration, it's included in the free plan.
Enter your Hostaway Account ID and API secret key and BetterSTR pulls in your whole portfolio and upcoming reservations, validating your credentials instantly. Within a minute or two, every booking has its own personalised guidebook.
What actually syncs
- Properties: your listings come across with the details BetterSTR needs to build a guidebook that already knows each place.
- Reservations: guest names and contact details, stay dates, party size and the booking channel (Airbnb, Vrbo, Booking.com or direct) — kept current automatically. You can optionally sync historical reservations too, to power BetterSTR's SMS marketing.
- Custom fields: your Hostaway listing and booking custom fields come across as guidebook shortcodes, so anything you already store per listing or per booking can appear in the guide.
Every reservation gets its own guidebook link
The moment a reservation syncs, BetterSTR generates a unique guest guidebook link for that stay — personalised to that guest, that property and those dates, with their actual check-in and check-out times. Drop the link into your Hostaway message automations once, and every future guest across the whole portfolio gets their own guide without you lifting a finger.
It's not just guidebooks
- Digital guidebooks — branded, multi-language, personalised per booking, no app download for guests.
- WiFi marketing — capture every staying guest's details (not just the booker's) and build your direct booking funnel.
- Guest verification — confirm who's actually staying before check-in.
- SMS and email automation — timed messages keyed off the real check-in and check-out dates from Hostaway.
- Upsells — early check-in, late check-out and local extras, offered inside the guide.
How to connect (about two minutes)
- In Hostaway, create an API key: your numeric Account ID plus the generated API secret.
- In BetterSTR, go to Integrations → Hostaway and enter them — BetterSTR validates them straight away.
- That's it. Your properties and reservations sync within a minute or two, and stay in sync from then on.
Common questions
Does this cost anything on the BetterSTR side?
No. All BetterSTR integrations — Hostaway included — are part of the free plan.
We manage hundreds of listings — does that work?
That's exactly who Hostaway serves, and BetterSTR is built for it: every listing becomes its own guidebook, reusable templates keep them consistent, and per-reservation links and messaging run themselves off the Hostaway data.
Do guests need to download an app?
No. Guidebook links open in any browser, personalised automatically for every booking that syncs from Hostaway.
Want the full feature rundown? See the Hostaway integration page, the step-by-step connection guide, or browse all BetterSTR integrations.