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Rentlio Digital Guidebook Integration

Connect Rentlio and every apartment, villa or room gets its own guest guide and TV welcome, filled in from your Booking.com, Airbnb, Expedia and direct bookings.

BetterSTR
INTEGRATION
Rentlio

New: in beta

Your Rentlio bookings, turned into guest guides

Rentlio is the PMS and channel manager used by apartments, villas and small hotels across Croatia and the Adriatic. It keeps your units and your bookings from Booking.com, Airbnb, Expedia and your own direct bookings in one place. BetterSTR reads them and gives each stay a personalised guidebook, a welcome by name on the unit's TV and a WiFi QR code that works first time.

There is nothing to install. You generate an API key in Rentlio, paste it into BetterSTR, and your units come across.

Like every BetterSTR integration, it is part of the free plan. The Rentlio connection is new, so it is marked beta while the first hosts use it.

Create a free account Already a member? Connect Rentlio
BetterSTR guest guidebook on three phones

What syncs from Rentlio

Here is exactly what BetterSTR reads from your Rentlio account. It only reads, unless you switch on guide link notes (below).

ItemSynced?Details
Units Yes Each unit in Rentlio (an apartment, a villa, a room) becomes its own BetterSTR property, so each unit's TV welcomes its own guest. Units in properties with up to 10 units start switched on. In bigger properties (hotels) new rooms start switched off: turn on the rooms that have a TV or need guides. Names stay up to date, and a unit you remove in Rentlio is switched off, not deleted.
Property name, address and contact Yes Name, address, city, postcode and country, plus the phone, email and website you have in Rentlio. The address sets the map, weather and nearby places in your guides.
Photos No Rentlio doesn't share photos. Add them once in BetterSTR; syncs won't overwrite them.
Check-in and check-out Partial Bookings come with their dates but no times, so BetterSTR uses 3pm and 11am. You can set your own check-in and check-out times on each property, or for every property in Property Defaults.
Timezone and currency Yes Each property's currency comes from Rentlio. The timezone comes from your Rentlio account and the property's country.
Reservations Yes Every booking from every channel, with its dates, unit, adults and children, the channel it came from, the price and any guest note from the OTA. Cancelled and refused bookings come through as cancelled.
Guest name, phone and email Yes With the guest's country, when the booking has it.
Door codes No Rentlio's API has no door or lock codes. Add access details once in BetterSTR.
WiFi name and password No Rentlio has no WiFi fields. Enter them once in BetterSTR to power the WiFi QR code.
Guide link (written back) Optional Off unless you switch it on. When it is on, BetterSTR adds each upcoming guest's guide link as a note on their Rentlio reservation. Guests get the link by email or SMS with your notification rules either way.

How the connection works

  1. Log in to Rentlio with your main account. Use the account that owns your properties. A key made on a staff or sub-user login may not see every property.
  2. Generate an API key. Click your profile icon, open Developers and click Generate Key. The key isn't your Rentlio password: it only lets BetterSTR read your properties, units and reservations.
  3. Paste it into BetterSTR. Under Integrations, choose Rentlio and paste the key. BetterSTR checks it with Rentlio before saving anything.
  4. Sync your units. Click Sync Properties. Your current and upcoming bookings come across behind them. In a hotel, turn on the rooms that have a TV or need guides.
  5. Optional: add our webhook for faster updates. The Rentlio page in BetterSTR shows a webhook URL and token. In Rentlio, open Developers again and add a webhook with them.

How quickly changes arrive

BetterSTR checks Rentlio for new, changed and cancelled bookings every 10 minutes, or within a minute or two once you add the webhook. Your properties and units are re-read once a day.

If you need something now, the Rentlio page in BetterSTR has Sync Properties and Sync Reservations buttons, and Sync History pulls in the last three years.

Good to know before you connect

  • It's in beta. The Rentlio connection is new. If something looks wrong, email support@betterstr.com and we'll look at your account with you.
  • Use the main account's key. The key belongs to the Rentlio user who made it, so make it on the login that owns your properties.
  • One Rentlio account per BetterSTR account. To switch to a different Rentlio account, disconnect first, then connect the other one.
  • Photos, WiFi, door codes and check-in times are set in BetterSTR. Rentlio doesn't share them. Set them once and syncs won't overwrite them.
  • Disconnecting removes our access. BetterSTR deletes your Rentlio API key when you disconnect. If you added our webhook, you can then delete it in Rentlio.

Rentlio integration questions

Where do I find my Rentlio API key?

Log in to Rentlio with the main account that owns your properties, click your profile icon, open Developers and click Generate Key. Copy the key and paste it on the Rentlio page in BetterSTR.

Does it work with Booking.com and Airbnb bookings too?

Yes. Rentlio is your channel manager, so bookings from Booking.com, Airbnb, Expedia and your own direct bookings all come through to BetterSTR, marked with the channel they came from.

Do I need a paid plan?

No. There is nothing to install and no approval to wait for, and on the BetterSTR side the integration is part of the free plan.

Do I have to add the webhook?

No. Without it BetterSTR checks Rentlio every 10 minutes. With it, changes arrive within a minute or two. You add it in Rentlio under Developers, using the URL and token shown on the Rentlio page in BetterSTR.

How do guests get their guide link?

By email or SMS with your BetterSTR notification rules. If you like, you can also switch on guide link notes, and BetterSTR adds the link as a note on each upcoming Rentlio reservation.

Why are some of my rooms switched off after the first sync?

Every unit becomes its own property. In properties with more than 10 units, such as hotels, BetterSTR creates the rooms switched off so you choose: turn on the rooms that have a TV or need a guide, and their bookings sync straight away.

A booking change isn't showing. What should I do?

BetterSTR checks Rentlio every 10 minutes, so most changes appear within that time. To pull it in straight away, open the Rentlio page in BetterSTR and click Sync Reservations.

Read more

Connect Rentlio in a few minutes

One API key, and your next guest has a guide.

Start free See the TV welcome screen

No credit card required. Visit rentl.io