Multilingual Guidebooks for International Guests

What is Multi-Language Translation?

Multi-Language Translation lets you translate your whole guidebook into other languages, so international guests can read it in their own language. Everything in the guide is translated, including:

• Welcome messages
• Check-in procedures
• House rules
• Appliance instructions
• Wi-Fi details
• Emergency contacts
• Local area recommendations

Supported Languages

Your guide is translated from the language it’s written in (usually English) into any of these 18 languages:

• Arabic (🇸🇦)
• Chinese (🇨🇳)
• Dutch (🇳🇱)
• Finnish (🇫🇮)
• French (🇫🇷)
• German (🇩🇪)
• Hebrew (🇮🇱)
• Hungarian (🇭🇺)
• Italian (🇮🇹)
• Japanese (🇯🇵)
• Korean (🇰🇷)
• Norwegian (🇳🇴)
• Polish (🇵🇱)
• Portuguese (🇵🇹)
• Russian (🇷🇺)
• Slovak (🇸🇰)
• Spanish (🇪🇸)
• Swedish (🇸🇪)

Key Features

• One-click translation: pick a language and translate your entire guidebook in one go.
• Structure preserved: your sections and items stay in the same order and hierarchy.
• Formatting and shortcodes kept: HTML formatting is kept as it is, and shortcodes such as {{wifi_pass}} are left untouched so they still fill in the right details.
• Persistent translations: once created, a translation stays on your guide until you delete it.
• Guest language selector: guests choose their language from a dropdown at the top right of your guidebook.
• Mobile friendly: works on phones, tablets and desktops.

Pricing

• $2.00 per language for a full guidebook translation, paid from your account balance.
• A one-time charge, not a subscription.
• Editing the translated content afterwards is free.
• Translating the same language again replaces the existing translation and costs another $2.00 (you’re asked to confirm first).

How to Add a Translation

From the Live Editor

1. Open your guidebook while logged in (Properties → your property → Live Editor).
2. In the top right corner, click the green + button (2) next to the language selector (1). The language selector only appears once your guide has at least one translation.

3. In the Manage Translations window, choose the language you want (1).
4. Click “Start Translation” (2) and confirm the $2.00 charge.
5. Watch the progress as each item is translated. When it finishes, click “View Translated Guidebook” to check it. The new language is live for guests straight away.

From the property page

1. Go to Properties and open your property.
2. In the Actions card on the right, click “Language Translation”.
3. This opens the Classic Editor in a new window with Manage Translations already open. Follow steps 3–5 above.

If you use the Classic Editor, the same window is in the language dropdown (the flag button above your guide): choose “Add Translation” or “Manage Translations”.

Managing Translations

• See your languages: the Existing Translations list at the bottom of Manage Translations (3) shows every language your guide has. Click the eye icon to preview one.
• Edit a translation: switch the language selector to that language, then edit the content as normal. Changes only affect that language, and there’s no extra charge.
• Delete a translation: open Manage Translations, click Delete next to the language and confirm. This is permanent.
• Re-translate: if you’ve made big changes to your original guide, choose the same language again and click Start Translation. This replaces the old translation (including any manual edits) and costs $2.00.

Best Practices

• Finish your guide first: complete your original-language guide before translating, so you don’t need to re-translate later.
• Review key sections: double-check emergency contacts, check-in steps and house rules in each language.
• Check names and addresses: machine translation can occasionally translate business or street names; fix any you spot by editing that language.
• Edit for local relevance: adjust translated wording where it reads oddly or needs cultural context.
• Preview as a guest: switch through each language on your guidebook to see what guests see.

Troubleshooting

• “Insufficient balance”: each translation needs $2.00 in your account balance. Add funds and try again.
• Untranslated items: blank or formatting-only items are skipped.
• No “Language Translation” action: it only appears once the property has a guidebook. Create the guide first.
• Slow translation: larger guides take longer. Keep the window open until it finishes.

Guest Experience

Once your guide has more than one language, guests see a language selector in the top right corner of the guidebook. They pick their language and the guide reloads in that language.

Guests also get:

• A prompt offering to switch to their browser’s language, when your guide has that language (on the standard guide layout)
• Languages shown with flags and in their own script (Français, Deutsch, 日本語)
• Fully translated content with your formatting intact
• A mobile-friendly experience

Benefits for Property Owners

• ✅ Increase international bookings
• ✅ Minimize guest confusion
• ✅ Improve guest reviews
• ✅ Save time with automation
• ✅ Show professionalism and care

Offering multilingual guidebooks helps guests feel welcome and informed, creating a smooth, inclusive stay that leads to higher satisfaction and more repeat bookings.