Overview
BetterSTR WiFi allows you to customize exactly what information guests must provide to access your WiFi. You can configure default settings for all properties and override them for specific properties that need different requirements.
Accessing WiFi Settings
Global Default Settings
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Navigate to WiFi Management from your dashboard.
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Click WiFi Settings in the sidebar.
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Configure your default requirements for all properties.
Property-Specific Settings
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Go to WiFi Controllers (UniFi or Omada).
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Click the gear icon next to any access point.
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In the Access Point Settings modal, check Override default WiFi form settings.
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Configure custom requirements for that specific property.
Available Fields
Guest Name
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Purpose: Collect guest’s full name for identification.
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Options: Required or Optional.
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Default: Required.
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Use Case: Always recommended to identify who is connecting.
Email Address
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Purpose: Build your marketing database and enable direct bookings.
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Options: Required or Optional.
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Default: Required.
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Use Case: Essential for marketing and guest communication.
Phone Number
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Purpose: SMS marketing and emergency contact.
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Options: Show/Hide field, then Required or Optional.
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Default: Shown but Optional.
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Special Feature: Must enable "Show Phone Field" before it can be required.
Marketing Agreement
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Purpose: Get explicit consent for marketing communications.
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Options: Required or Optional.
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Default: Optional.
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Use Case: Make required if you want all WiFi users to opt into marketing.
Configuration Examples
Minimal Configuration (Quick WiFi Access)
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Name: Optional
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Email: Required
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Phone: Hidden
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Marketing: Optional
Best for properties prioritizing quick guest access.
Maximum Data Collection
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Name: Required
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Email: Required
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Phone: Required
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Marketing: Required
Best for properties focused on building comprehensive guest databases.
Marketing-Focused Setup
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Name: Optional
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Email: Required
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Phone: Optional
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Marketing: Required (must agree to get WiFi)
Best for properties prioritizing marketing list growth.
How Settings Work
Setting Hierarchy
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Default Settings apply to all properties unless overridden.
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Property-Specific Settings override defaults for individual properties.
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Changes take effect immediately for new guest connections.
Phone Field Logic
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Decide if you want to show the phone field at all.
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If shown, choose required or optional.
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If hidden, it is automatically not required.
Marketing Consent Options
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Optional: Guests can access WiFi whether they agree or not.
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Required: Guests must check the marketing box to access WiFi.
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GDPR compliant as guests explicitly consent in exchange for WiFi service.
Best Practices
For Vacation Rentals
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Keep requirements minimal (just email).
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Make marketing optional to reduce friction.
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Consider phone optional for emergencies.
For High-End Properties
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Require name and email for security.
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Include phone for concierge services.
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Keep marketing optional for premium experience.
For Budget Properties
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Require email and marketing consent.
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Use WiFi as incentive for marketing opt-in.
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Consider hiding phone field to simplify.
Implementation Tips
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Start Simple: Begin with minimal requirements.
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Test Guest Flow: Try the process yourself.
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Monitor Completion Rates: Reduce requirements if guests abandon forms.
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Property-Specific Needs: Luxury vs quick-turnover may differ.
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Seasonal Adjustments: Reduce requirements during peak season.
Frequently Asked Questions
Q: Do changes apply to currently connected guests?
A: No, only new connections are affected.
Q: Can I change settings while guests are staying?
A: Yes, but only new devices will see the updated requirements.
Q: Is requiring marketing consent legal?
A: Yes, it’s a value exchange (WiFi for consent), GDPR compliant.
Q: What happens if I disable a required field later?
A: New guests won’t need it, but existing data remains intact.
Q: Can I export collected data?
A: Yes, export guest data as CSV from the Guest Marketing section.