Find answers to the most common inquiries about our services.
Common Questions & Answers
BetterSTR is free to use!
We do offer optional paid services that allow you to send text messages to your guests at specific times before check-in. You can choose when to send these messages - 2 hours, 4 hours, 24 hours, or 48 hours before arrival. These SMS notifications are an optional premium feature to enhance your guests' experience.
The Optional Text messages cost $0.10c per message
It would be best to connect the Hospitable Integration over the AirBnB Integration as there will be more data-points and more
options available to you, making it even easier to automatically populate your Guestbook content.
Certainly, simply connect the Integration, and only activate a single property.
There is no limit. We make it easy to create a single Guestbook, and you can then duplicate the content to additional properties.
No, guests do not need to download an app.
Your guidebook can be accessed directly from any smartphone, tablet, or computer—no app installation required.
You can share your guidebook's unique link with guests via email, text, or through the booking platform’s messaging system.
For added convenience, generate a QR code that directs guests to key sections of your guide. Place one on the fridge for general info, another on the coffee table with TV instructions, or a coffee machine QR code that links to brewing instructions.
Your guide should include all the key details that will help guests enjoy their stay.
Common sections include:
✔ WiFi details
✔ Contact information
✔ Directions & arrival instructions
✔ House rules
✔ Appliance guides
✔ Local recommendations
✔ Checkout instructions
Need inspiration? Check out our sample guide, which you can copy and customize to fit your needs.
Yes! You can edit your guide at any time.
Simply log in to your host dashboard to make updates—any changes you make will sync instantly, ensuring guests always have the most up-to-date information.
Currently, photos from your listing sync automatically, but the ability to upload custom photos and videos is coming soon!
Interested in this feature? Upvote it in the member portal to help us prioritize development.
Setting up is quick and easy!
Connecting your listings takes less than 10 seconds, and copying an existing guide to a property is just as fast.
From there, you can tailor the content to your needs. Need help? ChatGPT can generate content ideas for you!
Yes! You can clone an existing guide and edit it for another property, saving you time if you manage multiple listings.
Soon, you’ll also be able to copy specific sections of a guide—if that’s something you’d like, be sure to upvote the feature in the member portal.
Sign Up for Your Free Guestbook Today!
Get started in just a few clicks and provide a seamless experience for your guests.