📋 Terms of Service

Last updated: August 18, 2025

1. Acceptance of Terms

By accessing or using BetterSTR's platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

BetterSTR provides tools and services for short-term rental property owners and managers, including property management integrations, guidebook creation, and other related services.

3. Pricing and Fees

Our services are currently offered free of charge. Should we decide to implement any fees or paid plans in the future, we will provide at least six (6) months advance notice to all users. Any pricing changes will be communicated via email and posted prominently on our website.

4. User Accounts

To access certain features of the platform, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to:

• Provide accurate and complete information when creating your account
• Update your information as necessary to keep it accurate and current
• Notify us immediately of any unauthorized use of your account or any other breach of security

5. User Content

You retain ownership of any content you submit to our platform. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content in connection with providing our services.

6. Prohibited Conduct

You agree not to:

• Use our services for any illegal purpose
• Violate any laws or regulations
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our services
• Use our services to transmit harmful code or malware
• Impersonate another person or entity

7. Third-Party Services

Our platform integrates with third-party services such as Hospitable.com, Google, and Meta. Your use of these third-party services is subject to their respective terms of service and privacy policies.

8. Stripe Services and Payment Processing Added August 18, 2025

BetterSTR provides payment processing services through Stripe Connect, enabling users to accept payments for additional services and products. By using our payment services, you agree to the following terms:

Processing Fees

We charge a processing fee of 10% + $0.30 per transaction. This fee covers:

• Payment processing costs (approximately 3% goes to Stripe)
• Platform maintenance and support
• Secure payment infrastructure
• Transaction monitoring and fraud prevention

Prohibited Transactions

You may not use our payment services for the following:

• Restricted Goods: No resale of age-restricted products (including alcohol) to minors or without proper licensing
• Unlicensed Events: No transactions for events or activities requiring special permits or licenses that you do not possess
• Adult Services: No transactions related to adult entertainment or services
• Illegal Activities: No transactions for any goods or services that are illegal in your jurisdiction
• Regulated Products: No sale of pharmaceuticals, controlled substances, weapons, or other regulated items

Additionally, all transactions must comply with Stripe's Prohibited and Restricted Businesses policy.

Seller Responsibilities

As a seller using our payment services, you agree to:

• Comply with all applicable laws and regulations in your jurisdiction
• Provide accurate descriptions of your products and services
• Honor all sales and deliver products/services as promised
• Handle refunds and disputes in good faith
• Maintain appropriate licenses for any regulated activities

Payment Terms

Payments are processed through Stripe and subject to their standard settlement times. BetterSTR is not responsible for delays in payment processing beyond our control. All transactions are final unless both parties agree to a refund.

Chargebacks and Disputes

Sellers are fully responsible for all chargebacks and payment disputes related to their transactions. Important terms regarding chargebacks:

• Direct Resolution: Stripe will handle chargeback disputes directly with sellers. BetterSTR is not a party to these disputes.
• Seller Liability: You are responsible for all costs associated with chargebacks, including the chargeback amount and any fees imposed by Stripe.
• Platform Rights: If BetterSTR is involved in or charged for any chargeback related to your transactions, we reserve the right to debit the full amount of the chargeback plus any associated fees from your account or future payouts.
• Prevention: You agree to maintain clear communication with customers, provide accurate product/service descriptions, and promptly address customer concerns to minimize chargeback risks.
• Documentation: You must maintain appropriate records and documentation to defend against invalid chargebacks.

9. Termination

We reserve the right to suspend or terminate your access to our services at any time for any reason, including but not limited to violation of these Terms. You may also terminate your account at any time.

10. Disclaimers and Limitations of Liability

Our services are provided "as is" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted or error-free. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any significant changes by posting the new Terms on this page and updating the "Last updated" date.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which BetterSTR operates, without regard to its conflict of law provisions.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: