Case Study
How a property management company streamlined guest communication for 126 properties across Victoria, Australia
"The team at BetterSTR have been great to deal with and whilst it has been a lengthy process due to the amount of homes that we have, we have had a lot of support along the way. Whenever we had suggestions with the program they were actioned straight away which was great."Jade, Ready Set Stay
Jade & Tammy, Ready Set Stay
Ready Set Stay is a professional short-term rental and Airbnb management company based in Victoria, Australia. With a team of 10 dedicated employees, they manage over 126 properties, providing comprehensive property management services to owners throughout the region.
Their focus on delivering exceptional guest experiences while streamlining operations made them the perfect fit for BetterSTR's digital guidebook solution.
Ready Set Stay was manually printing guest guidebooks and physically delivering them to each of their 126 properties. This was extremely time-consuming and resource-intensive.
Whenever any information needed to be changed, they had to reprint pages and physically replace them at each property. This made keeping information current a constant challenge.
"We wanted to streamline everything to be electronic and online and take the manual side away from it all."
BetterSTR assisted Ready Set Stay with streamlining their entire guest communication process by transitioning from hard copy guidebooks to a fully electronic solution.
Setting up 126 properties took dedicated effort due to guidebook setup, locations, and configuration. However, the process was straightforward with clear instructions provided.
Result: Once complete, they embedded the guidebook link into automated guest messages and started seeing results immediately.
"We use Hospitable to manage all our bookings and guest communications. The integration with BetterSTR means our guidebooks automatically pull through property details, WiFi info, and bed configurations - saving us hours of manual data entry across 126 properties."
— Jade & Tammy, Ready Set Stay
Learn about our Hospitable IntegrationGuests now open and review the digital guidebook before they even arrive, coming better prepared for their stay.
Many guests have sent messages specifically praising the ease of having everything online and digital.
No more printing, delivering, or replacing physical guidebook pages across 126 properties.
Changes can now be made instantly online, with all guests seeing updated information immediately.
Ready Set Stay has now implemented BetterSTR's SMS messaging feature to send the digital guidebook directly to guests' phones 4 hours before check-in.
This ensures the guidebook is front and center on their mobile device right when they need it most - as they're preparing to arrive at the property. No searching through emails or booking confirmations required.
SMS delivered directly to guest's phone
"The SMS feature ensures our guests have the guidebook right on their phone when they need it - no more hunting through emails!"
Tammy, Ready Set StayLooking ahead, Ready Set Stay is also exploring:
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